Aetna One Choice
The Aetna One Choice program provides one-on-one support through a dedicated nurse who will be there for you throughout your diabetes/prediabetes journey and who can:
- Answer your questions and help with concerns
- Coordinate care across your care team
- Help you understand and follow your care management plan
- Guide you to resources you may be eligible for depending on your diagnosis and needs, including:
- Diabetes medication, insulin and supplies (see section below)
- Pharmacist support through the Pharmacy Advisor Support program
- Podiatrist support and podiatric appliances (e.g., orthopedic shoes and orthotic devices)
- Dietician support
- Mental health support
- Group health coaching
- Blood pressure monitoring devices
Your Aetna One Choice nurse will reach out to you, or you can call Aetna at the phone number on your ID card to initiate Aetna One Choice support.
Diabetes Medications, Insulin and Supplies
As part of your Aetna coverage, you can receive a blood glucose meter at no cost to you if prescribed by your doctor. Complete this Diabetes Supplies Order Form to request your meter. You can also receive prescribed test strips and lancets with your normal copay. Certain limitations may apply.
If you need to take any prescription medications, consider your plan’s mail service pharmacy. You’ll save money, and you’ll also save time and hassle by having your medications automatically delivered to your home on a regular basis.
My Aetna Website and App
Aetna provides digital/online resources you can access anytime through the My Aetna website/app, included in your cost for coverage:
- Plan/coverage details
- Provider locator
- Diabetes Support Center where you can find tools and information to help you manage your diabetes or prediabetes:
- Guidelines for health screenings, vaccines, preventive care and blood pressure
- Tips and resources to reduce stress, start a new fitness plan, improve your sleep and quit smoking
- Information about gym membership rebates and discounts on health services, including weight management programs
- Health coaching
Access the website and app.
Aetna 24-Hour Nurse Line
Log in to your Aetna online account or app for details about accessing Aetna’s 24-Hour Nurse Line.
Telemedicine through Teladoc
Teladoc provides virtual health care visits by phone/computer from the comfort of your home, which can help you save time and money (cost is typically less than an office visit).Learn more and access Teladoc services at Teladoc.com/AETNA/ or by logging in to your Aetna online account or app.