Diabetes Care Management
One-on-one support from a dedicated health advocate who will support you throughout your diabetes/prediabetes journey and who can guide you to resources you may be eligible for depending on your diagnosis and needs, including:
- Diabetes medication, insulin and supplies (see section below)
- A full care team, including an endocrinologist, podiatrist and dietitian
- Pharmacist support through the Express Scripts Pharmacy Therapeutic Resource Center
- Certified diabetes education
- Cigna Lifestyle Management Programs for weight management, stress management and tobacco cessation
- Health coaching, including the My Health Assistant online coaching program and MDLive digital coaching
- Mental health counselling
- Diabetes program through VirginPulse
- Foodsmart virtual nutrition counselling
A Cigna health advocate will reach out to you, or you can connect with a health advocate through Cigna One Guide at myCigna.com, in the myCigna app or by phone at 800.Cigna24.
Diabetes Medications, Insulin and Supplies
Cigna plan coverage also includes diabetes supplies, blood glucose monitors, insulin and insulin pumps.
You may receive one free diabetic meter every two years through Express Scripts Home Delivery Pharmacy, with a prescription from you doctor. The current allowed meters are the OneTouch Verio Flex & OneTouch Verio Reflect.
Under Cigna’s Patient Assurance Program, you can receive certain diabetes medications and insulins for no more than $25 for a 30-day supply or $75 for a 90-day supplement. You can find a list of qualifying medications and insulins by logging in to the myCigna website and app (see below).
Not all diabetes medications and insulins included in Cigna plan coverage are part of this program. If you are taking a medication that isn’t available at this low copay, ask your doctor if one of the included medications or insulins will work for your treatment.
In addition, you should consider your plan’s home delivery service. You’ll save money, and you’ll also save time and hassle by having your medications automatically delivered to your home on a regular basis.
Check with your Cigna health advocate or access the myCigna website/app for details.
myCigna Website and App
Cigna provides digital/online resources you can access anytime, included in your cost for coverage:
- Plan/coverage details and answers
- Provider locator
- Health coaching access
- Pharmacist support
- Price a Medication tool
- Cigna Lifestyle Management Programs for weight management, stress management and tobacco cessation
- Cigna Diabetes Resource Center
- Additional diabetes/prediabetes resources
Access these resources—and connect with a dedicated health advocate as described above—through Cigna’s website and app.
Cigna Health Information Line
Access the Cigna Health Information Line 24/7 by phone by calling the number on the back of your Cigna ID card.
You can also access the Cigna Health Information Line, 9 a.m. to 8 p.m. ET, Monday through Friday excluding holidays, by logging in to your Cigna online account or app and using the chat feature.
Telemedicine through MDLIVE for Cigna
MDLIVE provides virtual health care visits by phone/computer from the comfort of your home, which can help you save time and money (cost is typically less than an office visit).
Learn more and access MDLIVE for Cigna services at MDLIVEforCigna.com or by logging in to your Cigna online account or app.